Rapid Response are one of the leading maintenance companies in the region, and work with multiple portfolio owners across the banking and property management sectors. We also work with large facilities management companies providing a full and extensive range of services for domestic and commercial buildings.
Rapid Response are well versed at managing a range of customers across a multitude of industry sectors, and administering multiple jobs can be a time consuming business without the right systems in place. Utilising our state of the art property service software, we are able to provide a highly efficient service that gives up to the minute details and status on projects.
Our systems not only helps us to manage our workload efficiently with scheduling, costings and job sheets – it also helps us to manage our customers. From service to sales, we can communicate right across the information chain from service engineer, administrative staff and project management, which in turn helps us to complete jobs more efficiently and track complicated projects from beginning to end.
Each of our contracts are allocated to a ‘responsible contact’ in the Rapid Response office. Once a project is underway and booked in by the planning team, engineers are assigned, and the project is scheduled.
Every project is then confirmed internally the day before commencing works to make sure engineers are fully conversant with the project requirements, and materials required ready for the following day's work.
Following completion of works, a completion sheet is presented to the client/occupier, and photographs are taken and along with an invoice, emailed to the client.
As a specialist maintenance company servicing some of the largest portfolios in the country, we of course provide a wide and varied range of services to meet the needs of our clients.
These include:
- Gas Work & Heating.
- Plumbing work.
- Electrical work.
- Structural work.
- Roofing.
- Major building work.
- Window & door maintenance.
- Specialist works.
- Drainage.
- Other services.
Our Locations:
- Main Office - Unit 16, Colchester, CO7 8SD
Business Name
Rapid Response Maintenance
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