Last updated: February 2026
At Quote Bank (quotebank.co.uk), we value your privacy and are committed to protecting your personal information. This Privacy Policy applies to our website and mobile application (the "Services") and explains what data we collect, how we use it, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, please contact us at cs@quotebank.co.uk.
Information We Collect
We collect personal information from both individuals seeking quotes and businesses registering to provide services. This may include:
Name
Email address
Phone number
Postcode
Account details such as login credentials (for registered users)
Photos and images you choose to upload
We also automatically collect limited technical data, such as your IP address, browser type, device information, and how you interact with our Services. This helps us improve functionality and user experience.
Camera and Photo Access
Our mobile application requests access to your device's camera and photo library to allow you to:
Take photos to include with service requests
Upload images from your device to your profile or business listing
Provide visual information to service providers for accurate quotes
Important: Photos are only captured or accessed when you explicitly choose to take or upload a picture. We do not access your camera or photo library in the background or without your direct action. Images you upload are stored securely on our servers and are only shared with relevant service providers as part of your quote request. You can deny camera access in your device settings at any time, though this may limit certain features of the app.
How We Use Your Information
We use your information to:
Create and manage user and business accounts.
Process quote requests and connect users with service providers.
Communicate with you about your account or enquiries.
Improve our website, mobile app, and user experience.
Monitor site performance through Google Analytics.
Send push notifications (with your consent) about quote updates and messages.
We do not sell or trade your personal data. Your information will never be shared with unrelated third parties.
Cookies and Analytics
Quote Bank uses cookies and Google Analytics to help us understand how visitors use our Services. Cookies are small text files stored on your device that help us:
Remember your preferences and login status.
Analyse site traffic and usage patterns.
Improve performance and tailor your experience.
You can manage or disable cookies in your browser settings. A detailed explanation of our cookie practices is available on our separate Cookies Policy page.
Third-Party Services
We use the following third-party services that may collect data:
Google Analytics: Collects anonymous usage data to help us improve our Services. You can opt out using the Google Analytics Opt-out Browser Add-on.
Payment Processors: When you make payments, your payment information is processed securely by our payment providers (Stripe, PayPal) and is not stored on our servers.
Push Notification Services: If you enable push notifications, we use platform services (Apple APNs, Google FCM) to deliver notifications to your device.
Legal Basis for Processing
We process your personal data based on:
Performance of a contract: To deliver services or respond to quote requests.
Legitimate interests: To improve and promote our platform.
Consent: For newsletters, marketing emails, push notifications, and cookie tracking.
You can withdraw consent at any time by contacting cs@quotebank.co.uk.
Data Storage and Security
We take appropriate technical and organisational measures to keep your personal information secure. Your data is stored on secure servers within the UK or EEA, and access is restricted to authorised staff only.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at cs@quotebank.co.uk and we will take steps to delete such information.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you.
Correction: Ask us to fix inaccurate or incomplete information.
Erasure: Request deletion of your data ("right to be forgotten").
Portability: Request your data in a portable format.
Objection: Object to processing based on legitimate interests.
Restriction: Request limited processing of your data.
To exercise any of these rights, email cs@quotebank.co.uk. We will respond within 1 working day.
Retention of Data
We retain personal data only as long as necessary to provide our services and comply with legal obligations. Inactive accounts or outdated information may be securely deleted after a reasonable period.
Links to Other Websites
Our Services may include links to external websites. Quote Bank is not responsible for the content or privacy practices of those third-party sites. We recommend reviewing their privacy policies before providing any personal data.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law or how we operate. All updates will be posted on this page with a revised "Last updated" date. For significant changes, we may notify you via email or through our app.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: cs@quotebank.co.uk