Delta Swan

I bring a breath of fresh air to Customer Experience (CX). I will guide you on your customer experience journey, make change happen and deliver amazing business results. As people expect more from businesses, do you understand their needs, know how to delight them and earn a return from your investment in Customer Experience? I can help you with all three - whether you want to fix a burning issue or lever CX for sustainable growth. I offer hands-on support, project leadership and mentoring to help you become the business your customers love. And in turn boost sales.

80% of firms believe they deliver a “superior experience”, but only 8% of customers agree. Are your churn rates higher than you would like? Would you like to sell more to your current client base? Do you have the detachment to see your business from the perspective of your customers and clients?

I bring a breath of fresh air, guiding you on your customer experience journey, making change happen and delivering amazing business results. Whether you are new to the idea of intentionally managing customer experience and just want to fix a burning issue, or you get the value and want to apply it in your business - I can help.

Work with me to:

►Use Customer Experience tools to better understand your customers and use that insight to focus on profitable activities;

►Deliver sustainable customer-facing processes that engage your team and help them deliver customer success;

►Get hands-on support or coaching.

I have strong skills and experience in delivering change. I engage teams in the design and delivery of outstanding CX and the actions required to earn a return on your investment.

Business Consultants Service Provider